9 Key Metrics Every Business Should Track

“If you can’t measure it, you can’t improve it.” (Peter Drucker) Metrics are defined as a set of numbers that give information about a particular process or activity. In a business context, a metric is a quantifiable measure used to track, monitor and assess the performance of various business processes. Also known Read more

By Williams IDM, ago

Are You Ready for a COIDA Employer Site Visit and Audit?

“The main objective… is to provide compensation for disablement caused by occupational injuries or diseases sustained or contracted by employees, or for death resulting from injuries or diseases…” (Compensation for Occupational Injuries and Diseases Act) Most employers – and particularly smaller businesses and domestic employers – are not able to Read more

By Williams IDM, ago

How To Avoid Bad Customers

 “Happy customers are your biggest advocates and can become your most successful sales team.” (Lisa Masiello) Anyone who has started a business has had those meetings. The ones where you trade a dozen emails explaining what you do and how you do it, what your rates are and why you Read more

By Williams IDM, ago

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